At Frills we are committed to customer satisfaction, so if you are unhappy with your order please email us at firstname.lastname@example.org and we will do everything we can to make it better!
Detailed Return Policy
Clean, un-worn, and un-altered merchandise can be returned hassle free within 14 days of receipt for store credit. Items must still have their original tags attached. The items must also be free of any make-up, deodorant, perfume, animal hair, or other stains/odors.
Clearance items are FINAL SALE as well as items that have been marked at 30% off or more from original retail value. This includes items purchased with discount codes and special offers. Please do not send back clearance or sale items as your return will be rejected.
Return Shipping is the responsibility of the purchaser.
Once Merchandise is received and inspected, a refund for the product(s) will be given in the form of store credit only. Original shipping costs will not be refunded.
All swimwear is final sale and cannot be returned for store credit or exchanged.
Errors & Manufacturer Defects
We will pay for return shipping on order errors due to our mistake or defects. If you believe your item has a manufacturer defect please promptly submit pictures of the defect to: email@example.com within 48 hours of receipt. Once we receive and inspect the item we will exchange it for another of the same (if available) with our sincerest apologies. All original tags must be attached or the return will be rejected, along with any reports of defects after the 48 hour time frame. Items cannot be submitted as defective after wear or once tags have been removed.
How to Return an Item
1. Be sure you have read our complete return policy to ensure your item(s) are eligible for return.
2. Fill out the Return Form that came in your package completely and follow instructions.
3. Once we receive your return, please allow up to 7 business days for us to review and accept/reject your return. If your return is accepted you will receive an email with your gift card code. Please treat this code like cash as we are unable to retrieve lost numbers or issue replacement codes. If your item is rejected, we will contact you via email to let you know why and your next steps.
Our Return Address
100 E. 2nd Street
Taylor, TX 76574